FREQUENTLY ASKED QUESTIONS
The first time you burn your candle make sure to wait at least 3-4 hours or until the wax pool liquefies to the edge of your glass. Once the wax pool is completely melted on the top, then you can blow out your candle.
Our candles are placed in 13oz jars and provide you up to 70 hours of smoke neutralizing action!
Our products contain natural enzymes that help to exterminate odour from your environment. The enzymes absorb the odour into the product, break down the odour’s compound structure, and evaporate the by-product in the form of a clean, natural vapor.
During the evaporation process, the vapor picks up the scent of the candle and releases this fragrance into the space you choose thereby exterminating the odour and producing a pleasant scent for your pleasure.
Unlike other “odour eliminating products,” ours do not just mask odours but eliminate them instead. Our candles are made of a natural blend of paraffin and soy wax with a zinc wick, which ensures a cleaner and extended burn time.
During the evaporation process, the vapor picks up the scent of the candle and releases this fragrance into the space you choose. Exterminating the odour and producing a pleasant scent for your pleasure.
Unlike other “odour eliminating products,” ours do not just mask odours but demolish them instead. A natural blend of paraffin and soy wax, and a zinc wick, which ensures a cleaner and extended burn time.
- Keep the wick trimmed to 1/8″ at all times to ensure that your candle flame does not smoke. If a black “mushroom” appears on your candle wick, extinguish your candle, trim and relight as this mushrooming may cause your candle to produce smoke.
- Keep burning candles within sight at all times; never leave a burning candle unattended.
- Keep burning candles away from flammable materials and out of reach of children and pets.
- Do not place candles on or near other heat sources, and never directly on furniture.
- Keep the wax pool free of wick trimmings, matches or any combustible material. Keep the wick centered.
- Keep your candle in an area free from drafts or cold areas to discourage dripping and smoking.
- If the flame of any candle seems too high, blow out the candle, trim the wick and relight. This should correct the problem.
- Glass containers are fragile, please handle them with care.
- Avoid glass-to-glass contact when handling the lid and don’t use jars that are cracked, chipped or scratched.
- Discontinue use when ½” of wax remains, as glass may shatter.
- Do not refill jars with wax.
- Do not allow the flame to touch the side of the jars, as it may become hot. Handle carefully.
- Minimize the wax left on the sides by burning the candle until the wax pool reaches the edge of the jar. It’s normal for some wax to remain, and the amount varies per color, fragrance and burning environment.
- Extinguish candles with care, as wax may splatter and replace the lid.