Frequently asked questions

The first time you burn your candle, wait at least 3–4 hours, or until the wax pool melts to the edge of the glass. Once the top is completely melted, you can put it out. This helps prevent tunnelling and gives you the full burn time.

Our candles come in 13 oz glass jars with a gold metal lid and give you up to 70 hours of burn time. Burn times are estimates under normal conditions.

Our candles are made with an enzyme formula that helps neutralize smoke and everyday odours, so smells can fade instead of being covered by perfume. They're a blend of paraffin and soy wax with a zinc wick. Results vary with the type and strength of the odour, the room and ventilation. They're home-fragrance products, not air purifiers or medical devices.

Not always. Our candles are made to help neutralize smoke and everyday odours, and they're home-fragrance products, not air purifiers, cleaning products or medical devices. For smoke or cooking smells, light the candle in the room where the smell is and let it burn while you're there.

20 scents, from Fresh Linen and Lavender & Chamomile to Birthday Cake, Mango Passion and Classic Cologne. Browse all the candle scents.

• Trim the wick to 1/8″ (about 3 mm) before every burn.
• If a black “mushroom” appears on the wick, put the candle out, let it cool, trim and relight. Mushrooming can make the candle smoke.
• Keep the wax pool free of wick trimmings, matches or anything combustible, and keep the wick centred.
• Keep the candle in a spot free from drafts to help reduce dripping and smoking.
• If the flame seems too high, put the candle out, trim the wick and relight.
• Burn until the wax pool reaches the edge of the jar to minimize wax left on the sides. Some wax on the sides is normal; the amount varies by colour, fragrance and burning environment.
• [[CONFIRM max burn time per session on the jar label, e.g. “Don’t burn for more than 4 hours at a time”]]

• Never leave a burning candle unattended. Keep it within sight at all times and out of reach of children and pets.
• Place it on a stable, heat-resistant surface, away from drafts, curtains, anything flammable and other heat sources. Never place it directly on furniture.
• Don't let the flame touch the side of the glass. The jar gets hot, so handle it carefully.
• Glass is fragile. Avoid glass-to-glass contact when handling the lid, and don't use a jar that is cracked, chipped or scratched.
• Stop burning when ½″ (about 1 cm) of wax remains. Don't refill jars with wax.
• Put the flame out carefully (wax may splatter) or use a snuffer, and replace the lid once it's cool.

Burn incense in a proper holder on a heat-resistant surface, with ventilation. Hang car fresheners where they don't block your view or touch hot surfaces, and don't light them. [[CONFIRM against packaging warnings]]

We ship across Canada only (no international, no local pickup). Shipping is a $20 flat fee to Canadian provinces — there is no free-shipping threshold. For the territories (YT, NT, NU), we calculate shipping after we receive your order. Orders are processed within 48 hours. Details are on our Shipping Policy page, and you'll see the provincial rate at checkout before you pay.

Retail sales are final. We don't offer a general return window for change of mind. The only exception is a product received damaged in transit: email us within 7 days of receiving it with picture proof, and we'll handle it. See the Returns & Refund Policy.

Candles come in glass jars, so we pack them carefully. If something arrives damaged, email getthesmokeout@gmail.com within 7 days of receiving it with your order number and picture proof (photos of the item and the packaging). Retail sales are otherwise final. See the Returns & Refund Policy.

Secure card payments at checkout (Stripe or Square). All prices are in Canadian dollars and don't include tax; tax is calculated at checkout.

No. Our Car Candle products are flame-free hanging car air fresheners shaped like our jar — not wax candles. Don't light them. They're a secondary add-on for the ride: formulated to help with odours too, but they do not work as well as our jar candle.

Yes. New subscribers can get 10% off their first order. Subscribe via email or the site popup and Woo Coupon Box sends a unique first-order code. One per customer / first order unless the offer says otherwise.

Smoke Out Candles is a Canadian company based in Boucherville, Quebec. Our official online store is getthesmokeout.ca.

Yes. Smoke Out Candles is a Canadian company, and we ship across Canada from Boucherville, Quebec.

No. getthesmokeout.com is a separate US company that sells smoke-eater machines. Smoke Out Candles is at getthesmokeout.ca.

On getthesmokeout.ca, on our Amazon.ca Brand Store, and at retailers across Canada. Ask your local shop to carry us, or see where to buy.

Yes. Wholesale is for retailers and businesses only. Orders start at $250, in cases of 12 units per scent, and payment is due on receipt of invoice, before goods ship. Visit Where to Buy to find a distributor or send an inquiry.

Lemon Pop is a bright, zesty lemon scent. It's one of 20 Smoke Out Candles scents, including Fresh Linen, Lavender & Chamomile, Birthday Cake and Grape Escape.