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Returns & Refund Policy

Retail sales are final, except for damage in transit reported within 7 days with picture proof.

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Lawyer note (French / Quebec): This English draft is for the current English-first site (focused on provinces outside Quebec). French pages are not being built for now. If you sell to Quebec consumers, a lawyer should confirm whether French versions of the site, policies and standard-form contracts are still required under the Charter of the French Language.

Answered 2026-10-05 (Q20): No general return window. Sales are final except for products received damaged in transit: customer must contact us within 7 days of receiving, with picture proof, so we can handle appropriately. Change-of-mind / unused / unlit returns are not offered. Consumer protection laws (e.g. Quebec's Consumer Protection Act) still give rights this policy can't take away, such as cancelling when an order isn't delivered or a product is defective. Delete this note before publishing.

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Our promise

We want you to love how your space smells. If your order arrives damaged, tell us within 7 days with photos and we'll make it right.

Final sale

Retail sales are final. We don't offer a general return window for change of mind, unused, unlit or unopened products. Fragrance is personal, so we can't take products back because of scent preference.

Exceptions: products that arrive damaged in transit (see below), and any rights you have under consumer protection law for defective or undelivered goods.

Damaged in transit

If your product is received damaged, email getthesmokeout@gmail.com within 7 days of receiving it with:

  • your order number,
  • picture proof (photos of the item and the shipping box / packing),
  • a short description of the problem.

We'll send a free replacement or a full refund, including shipping, as appropriate. We may ask you to keep or safely throw away broken glass rather than ship it back. Please handle broken jars carefully.

Order changes and cancellations

Need to change or cancel? Email us as soon as possible. If your order hasn't shipped, we'll cancel it and refund you in full. Once it has shipped, the final-sale rules above apply (except for damage in transit).

Wholesale

Wholesale orders follow the terms in your wholesale agreement or invoice. Payment is due on receipt of invoice, before goods ship, and we don't offer credit terms.

Contact

7110561 Canada Inc. · Boucherville, Quebec · getthesmokeout@gmail.com

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