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Smoke Out Candles
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Shipping Policy

Where we ship, how fast, and what to do if something goes wrong.

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Lawyer note (French / Quebec): This English draft is for the current English-first site (focused on provinces outside Quebec). French pages are not being built for now. If you sell to Quebec consumers, a lawyer should confirm whether French versions of the site, policies and standard-form contracts are still required under the Charter of the French Language.

Last updated: [[DATE]]

Where we ship

We ship across Canada only. Flat-rate shipping applies to all Canadian provinces. For orders to the territories (Yukon, Northwest Territories and Nunavut), we calculate shipping after we receive your order and will contact you with the cost before we ship. We don't offer international shipping. We can't ship to P.O. boxes [[CONFIRM / DELETE]].

Processing time

Orders are processed within 48 hours (Monday to Friday, excluding holidays). Orders placed after [[CUT-OFF TIME, e.g. 2 pm ET]] start processing the next business day.

Shipping rates

$20 flat fee per order to addresses in Canadian provinces (before tax). Shipping to the territories (YT, NT, NU) is calculated after we receive your order; we'll email you the cost to confirm before we ship.

There is no free-shipping threshold. You'll see the exact shipping cost for provincial addresses at checkout before you pay. Shipping charges are taxed as required by law.

Delivery times

We ship with [[CARRIER(S): e.g. Canada Post / Purolator / UPS via ShipTime]]. Most orders arrive in [[X–Y]] business days after they ship. These are carrier estimates, not guarantees. Delays outside our control (weather, carrier disruptions, peak season) can happen.

Tracking

When your order ships, you'll get an email with a tracking number. If you haven't had it within [[X]] business days of ordering, email getthesmokeout@gmail.com.

Wrong address, lost or stolen packages

  • Please check your address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we'll reship it once you've paid the new shipping cost, or refund the products minus original shipping [[CONFIRM]].
  • If tracking shows "delivered" and you can't find your parcel, check with neighbours and your building, then contact us within [[X]] days. We'll open a claim with the carrier and help where we can.
  • If tracking hasn't moved for [[X]] business days, contact us and we'll look into it.

Damaged in transit

Candles come in glass jars. We pack them carefully, but if something arrives broken or damaged, email getthesmokeout@gmail.com within 7 days of receiving it with your order number and picture proof (photos of the item and the packaging). We'll send a replacement or a refund. See our Returns & Refund Policy.

Wholesale orders

Wholesale is for retailers and businesses only. Minimum order $250, in cases of 12 units per scent. Payment is due on receipt of invoice, before goods ship, and we don't offer credit terms. Wholesale orders may ship on different timelines and rates: see Where to Buy for distributors and how to send a wholesale inquiry.

Contact

7110561 Canada Inc. · Boucherville, Quebec · getthesmokeout@gmail.com

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